Customer Support

Pet-Tastic Grooming & Supplies provides customer support for questions related to products, orders, shipping, returns, and store policies. We aim to provide clear and timely assistance to customers before and after purchase.

How We Can Help

You may contact us regarding:

• Product information and availability

• Order status and tracking updates

• Shipping questions

• Return and refund requests

• Website or account-related issues

• General policy inquiries

Providing complete and accurate information will help us process your request more efficiently.

Response Time

• Support requests are typically answered within 24–48 business hours.

• Customer support is available Monday through Friday, excluding major public holidays.

• Response times may be longer during periods of high inquiry volume.

Before Contacting Us

To help us assist you more quickly, please include:

• Your order number (if applicable)

• The email address used for the order

• A clear description of your question or concern

• Any relevant photos or supporting information when applicable