Refund and Returns Policy
This Refund & Returns Policy explains how return requests and refunds are handled by Pet-Tastic Grooming & Supplies.
Return Eligibility
Customers may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be returned in its original condition.
- The item must include all original components and packaging when reasonably possible.
- Proof of purchase, such as an order number or order confirmation, may be required.
- Returned items must comply with the requirements outlined in this policy.
Non-Returnable Items
Returns may not be accepted for:
- Items that have been used, damaged, altered, or modified after delivery.
- Items marked as final sale or non-returnable at the time of purchase.
- Gift cards, downloadable products, or similar non-returnable items, where applicable.
How to Request a Return
To request a return:
- Contact our support team within 30 days of delivery.
- Provide your order number and a description of the reason for the return.
- Wait for return instructions before sending the item.
Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Return Shipping
- Customers may be responsible for return shipping costs unless otherwise required by law.
- If an item is received damaged, defective, or materially different from the item ordered, we will review the situation and determine an appropriate resolution.
- We recommend using a shipping service that provides tracking information for return shipments.
Refunds
Once a returned item is received and reviewed, we will notify the customer regarding the status of the refund request.
If approved:
- Refunds are issued to the original payment method used for the purchase.
- Processing generally occurs within 5–10 business days after approval.
- The actual posting time may vary depending on the customer’s financial institution or payment provider.
Original shipping charges, if any, are generally non-refundable unless the return is the result of our error or otherwise required by law.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect:
- Contact us as soon as reasonably possible after delivery.
- Include the order number and details regarding the issue.
- Supporting photographs may be requested to assist with the review process.
We will review the information provided and determine an appropriate resolution based on the circumstances.
Late or Missing Refunds
If a refund has been approved but has not appeared within the expected timeframe:
- Check with your bank, credit card provider, or payment provider.
- Contact our support team if additional assistance is needed.
Contact Information
Business Name: Pet-Tastic Grooming & Supplies
Physical Address: 8691 Twinbrook Road, Mentor, OH 44060, United States
Phone: +1 440-205-1899
Email: support@pet-tasticinc.com
Customer support inquiries are typically reviewed within 24–48 business hours during normal business days.